Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, with any seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase.
For hygiene and safety reasons, opened or used beauty, skincare, lip, and personal care products cannot be returned.
To start a return, you can contact us at hello@claudiamanso.com. Please note that returns will need to be sent to the following address:
Claudia Manso Inc.
33365 Wisconsin St
Acton, CA 93510
United States
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@claudiamanso.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including opened or used personal care goods, beauty products, skincare products, lip products, custom products, special orders, personalized items, sale items, and gift cards.
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition that you received it, unopened, unused, with any seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase.
For hygiene and safety reasons, opened or used beauty, skincare, lip, and personal care products cannot be returned.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@claudiamanso.com.